Accelerator Pedal Safety Recall Prius Braking Issues

Accelerator Pedal Safety Recall Prius Braking Issues give us information for TOYOTA Prius Owners. Accelerator Pedal Safety Recall Prius Braking Issues preview: The following briefing details the key facts concerning the safety recall of Toyota vehicles andToyota’s official comment on reports concerning braking issues with Prius. Further information will be provided by the Toyota GB Press Office as and when it becomesavailable.Toyota advises customers who have any concerns to contact Toyota GB Customer Relationson 0800 1388 744 for assistance. ACCELERATOR PEDAL SAFETY RECALL 1 . What exactly is the problem?There is a possibility that certain accelerator pedal mechanisms may, in rare instances,mechanically stick in a partially depressed position or return slowly to the idle position.2. What is the cause?Some accelerator pedal mechanisms may become worn. As a result of this wear combinedwith certain operating and environmental conditions, friction in the mechanism may increaseand intermittently result in the accelerator pedal being hard to depress, slow to return or, inthe worst case, stick in a partially open position.3. Are there any warnings that this condition exists?In some cases, the driver may notice that the accelerator pedal is harder to depress or is slowto return.In some cases, the driver may notice a rough or chattering feeling when depressing/ releasingthe accelerator pedal.4. Have there been any accidents reported as a result of this problem in Europe?Toyota has had no reports of any accidents caused by this issue in Europe.5. What is the likelihood of a Toyota vehicle being affected by this condition?The problem that has been identified is rare and does not occur suddenly.6. What is Toyota doing to address the issue in the UK?On 1 February 2010 Toyota confirmed a comprehensive fix for the accelerator pedals of theToyota models planned for recall in Europe (seven in the UK, detailed in 10 below). Toyota’sengineers have developed and rigorously tested a solution that involves reinforcing the pedalassembly to eliminate the potential risk of excess friction that could, in rare instances, causethe pedal to stick.Priority in the recall will be given to the older vehicles among those affected. This reflects thefact that the problem identified is caused by wear, and is thus more likely to occur in cars thathave been on the road for longer. Priority will also be given to those vehicles that have beenthe subject of specific customer complaints, although these are very few in number. 7. When will recall work begin?Toyota expects the recall work to start immediately after the arrival of the required parts in theUK on Wednesday, 10 February.8. How and when will Toyota be contacting affected UK customers?Toyota has confirmed exactly which UK models will be the subject of its safety recall. (see 10below) and is now receiving the registration details and the contact details of the owners orregistered keepers of these vehicles from the DVLA.Using this information, Toyota is immediately contacting the owners/keepers to inform themthat their vehicle is among those covered by the recall and that it will need to be taken to aToyota service centre for attention. The letter explains the issue and the signs drivers shouldlook out for that might indicate their car has a problem. It also provides details of what to do inthe event of problem arising, and where to find further advice and assistance.Toyota will take all reasonable action to contact the owners or registered keepers of thevehicles affected. This conforms to the terms of the VOSA (Vehicle and Operator ServicesAgency) code of practice that applies to vehicle recalls in the UK.A second letter will be sent to all owners/keepers inviting them to contact their chosen Toyotaservice centre to book a date and time for their car to be attended to.To support this activity, Toyota has set up additional website and telephone helpline servicesto provide information about the recall process and advice to owners.

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